Frequently Asked Questions

At the beginning, orders can be sent through email, a shared spreadsheet, an order form, or another agreed process. Each order should include: customer name, shipping address, product ordered, quantity, shipping method, and any special instructions. As the business grows, we may offer system integrations with platforms like Shopify or other e-commerce tools.

Depending on the setup, we may be able to support Shopify order fulfillment through manual order sharing or future integration options. For new clients, we may start with a simple order submission process first, then move into automation as order volume increases.

Yes, we can provide basic packaging materials such as boxes, mailers, labels, and tape. Packaging costs may be included in your plan or charged separately depending on your agreement. If your brand uses custom packaging, you may send us your branded boxes, thank-you cards, inserts, tissue paper, stickers, or other materials.

Yes. If you have branded packaging, you can send it along with your inventory. We can use your packaging materials when fulfilling your customer orders. This is a great option for businesses that want a more personalized customer experience.

Yes. We can include thank-you cards, promotional flyers, discount cards, product instructions, or other inserts if you provide them. Please send clear instructions on which inserts should be included with each order.

There are two options: (1) The client can provide prepaid shipping labels. (2) We can purchase shipping labels on behalf of the client. If we purchase labels for you, the shipping cost will either need to be prepaid or included in your invoice, depending on your agreement.

In many cases, yes. We may use commercial shipping platforms that offer discounted rates compared to retail post office pricing. This can help clients save money on shipping, especially when shipping regularly.

When we create a shipping label: Ship From Address is our fulfillment location, Ship To Address is your customer's address, and Return Address is your business address unless you request otherwise. This means if a package is returned, it can go back to your business instead of coming back to us.

Shipping turnaround depends on your service plan and order volume. In most cases, our goal is to ship orders within 24–72 business hours after receiving complete order details. Rush fulfillment may be available for an additional fee.

Standard fulfillment usually happens during business days. Weekend or holiday shipping may be limited depending on carrier availability and our schedule. If your business needs weekend fulfillment, please discuss this before starting service.

Once an order is shipped, we provide tracking information through the agreed communication method. This may be email, spreadsheet update, order form update, or another system. You can then share the tracking number with your customer.

Usually, no. We work directly with the business owner or authorized team member. The client remains responsible for customer communication, refunds, exchanges, and customer service unless another arrangement is made.

At this time, we primarily handle domestic (U.S.) shipping to ensure fast, reliable, and consistent service for our clients.

We work with major carriers such as:
• USPS
• UPS
• FedEx

Fragile items may be accepted depending on the product. Clients must notify us in advance if items are fragile or require special packaging. Additional packaging fees may apply for fragile products.

At this time, we may not accept temperature-sensitive, refrigerated, frozen, or perishable products unless specifically approved.

No. We do not accept hazardous materials, dangerous goods, illegal products, or items that require special shipping licenses unless explicitly approved in writing.

Yes, subscription box fulfillment may be available. This includes packing multiple items into one box and shipping them to subscribers. Clients must provide clear packing instructions and all required materials.

Yes. We can pack product bundles if instructions are provided. For example, if a customer orders a set that includes multiple items, we can pick and pack those items together. Bundle instructions should be clear to avoid mistakes.

Yes. If you are planning a product launch, please notify us early. Launches usually create higher order volume, so we need time to prepare inventory, packaging, staffing, and shipping workflow.

By default, returns go to the client's return address. This allows the business owner to stay in control of returned products, refunds, exchanges, and customer service decisions. If you want us to receive and manage returns, that may be offered as an additional service.

Return handling may be available as an added service. This can include receiving returned packages, checking the item condition, notifying the client, and restocking eligible items. Return handling must be agreed upon before using our address as the return location.

If a package is returned, it will go to the return address listed on the label. If the client's address is used as the return address, the package will go back to the client. If our address is used for return handling, we will notify the client when the package arrives and follow the agreed return process.

The client or customer is responsible for providing the correct shipping address. We ship orders based on the information given to us. If an incorrect address is provided and the package is delayed, returned, or lost, additional shipping fees may apply to reship the order.

Responsibility depends on the situation. If a package is lost or damaged while in transit, the carrier's policies will apply. If insurance was purchased, a claim may be filed with the carrier. If damage occurs because of our handling or packaging error, we will review the situation and work with the client toward a fair resolution.

Shipping insurance may be available depending on the carrier and shipping method. Clients should let us know if they want insurance added to specific shipments, especially for high-value items. Additional insurance costs will be billed to the client.

Pricing may include: fulfillment fee per order, monthly service package, storage fee, packaging fee, shipping label cost, special handling fee, return handling fee, and rush order fee. Exact pricing depends on order volume, product type, packaging needs, and service level.

Payment terms depend on your agreement. New clients may be required to pay upfront, especially for shipping labels and packaging costs. Established clients may qualify for weekly or monthly invoicing after trust and order history are built.

Yes. We welcome clients who want to start small. Many businesses begin with a test batch to see how the process works before sending larger inventory. Starting small helps both sides understand the workflow and make improvements early.

Minimum requirements may depend on the service package. Some clients may start with a small test batch, while ongoing clients may need to meet a monthly minimum to continue service. This will be discussed during onboarding.

That is normal for small businesses. We can work with clients whose order volume changes due to promotions, seasonal sales, product launches, or slower months. If you expect a major increase in orders, please notify us ahead of time so we can prepare.

No. You do not have to be local. You can ship your inventory to us from anywhere. Once we receive your items, we can fulfill orders on your behalf and ship them to your customers nationwide. For local businesses, delivery or drop-off options may be available depending on location and schedule.

Yes. Businesses may be able to deliver inventory directly to us, depending on location and availability. If you are not local, you can ship your inventory to us using a carrier such as USPS, UPS, or FedEx. Before sending inventory, please contact us so we can confirm the delivery details and prepare to receive your items properly.

At this time, businesses are expected to ship or deliver inventory to us. Pickup services may be available in the future or may be offered on a case-by-case basis for local clients. For now, our main service is receiving your inventory and shipping orders on your behalf.

We generally accept small to medium-sized products such as clothing, accessories, beauty products, packaged goods, and other non-hazardous items. We do not accept illegal items, dangerous goods, weapons, perishable food, open liquids, hazardous materials, or items that require special licensing unless previously approved. If you are unsure whether your product qualifies, contact us before sending inventory.

Yes. When inventory arrives, we complete a basic receiving check. This may include confirming the number of items received, checking for visible damage, and making sure products match the information provided by the client. Please note that this is not a full quality control inspection unless that service is requested and agreed upon separately.

Before sending inventory, clients should provide: business name, contact person, product list, quantity of each product, product descriptions or SKUs, packaging preferences, return address, shipping instructions, and any special handling instructions. This helps us organize your inventory correctly and avoid fulfillment mistakes.

Inventory is stored in an organized and secure manner. Products are separated by client and labeled to reduce confusion. We work to keep inventory clean, accessible, and properly documented. Clients are encouraged to label products clearly before sending them, especially if they have different sizes, colors, styles, or product variations.

Storage terms may depend on the client's package or agreement. Some plans may include limited storage for a set period, while additional storage fees may apply after that period. Storage fees help cover the space and organization needed to hold inventory safely.

We organize and store inventory carefully to reduce loss, mix-ups, or damage. We also track received items and fulfilled orders. Clients are encouraged to keep their own inventory records as well, so both sides can compare information when needed.

If inventory appears to be missing, we will review receiving records, order records, shipment history, and storage records. If the discrepancy is due to a receiving count issue, shipment error, or documentation issue, we will work with the client to resolve it.

Yes. Clients may request to have remaining inventory returned or picked up. Any unpaid balance, shipping costs, or handling fees must be settled before inventory is released.

If additional inventory is sent without notice, there may be delays in receiving and organizing the items. Additional storage or handling fees may also apply. Please notify us before sending large inventory shipments.

We help businesses receive, store, package, and ship their products to customers. Instead of handling fulfillment yourself, you can send your inventory to us, and when you receive orders, we prepare the package, ship it, and provide tracking information. Our goal is to help small businesses save time, stay organized, and deliver orders to customers faster.

Our service is designed for small businesses, online sellers, clothing brands, beauty brands, boutique owners, TikTok Shop sellers, Etsy sellers, and e-commerce businesses that need help managing orders and shipping. If you are spending too much time packing orders, going to the post office, or keeping up with customer shipments, this service may be a good fit for you.

The process is simple:
1. You send or deliver your inventory to us.
2. We receive and organize your items.
3. When your customer places an order, you send us the order details.
4. We pick, pack, and ship the order.
5. We provide tracking information once the package is shipped.

This allows you to focus on sales, marketing, and growing your business while we handle the shipping process.

Before starting, you should have: products ready to send, clear product list, customer order process, return address, packaging preferences, payment method, shipping instructions, and a contact person for questions.

Onboarding time depends on how prepared the client is. If inventory details, product list, and shipping instructions are ready, onboarding can move quickly. Delays usually happen when product information, return addresses, or order instructions are incomplete.

Yes, clients should expect to sign a service agreement. This protects both sides and explains pricing, responsibilities, storage terms, shipping procedures, returns, liability, and payment expectations.

To get started, contact us with your business name, product type, estimated order volume, and fulfillment needs. We will review your request, explain the next steps, and help you decide which service option fits your business.

Yes, we offer product labeling and inventory preparation services for clients who need assistance organizing their items before fulfillment.

This service is ideal for businesses that:

• Do not have SKUs or labels set up
• Have multiple product variations (sizes, colors, styles)
• Want help preparing inventory for faster and more accurate shipping

Our labeling service may include:

• Assigning simple SKU or product identifiers
• Labeling items based on product type, size, or variation
• Organizing inventory for efficient storage and fulfillment

We ensure items are clearly identified to reduce errors during order processing.

We strongly recommend that clients send pre-labeled inventory whenever possible, as it helps speed up the receiving and fulfillment process.

However, if your products are not labeled, we can handle labeling for you as an additional service.

Yes, labeling services are billed separately from standard fulfillment services.

Pricing may be based on:

• Per item labeled
• Per batch or setup

Exact pricing will be discussed during onboarding based on your inventory and needs.

To provide labeling services, we require:

• A product list
• Details of product variations (size, color, type)
• Any specific labeling instructions (if applicable)

Clear information helps ensure accuracy and avoids delays.

Labeling may add additional processing time, especially for large shipments or complex product variations.

To avoid delays, we recommend:

• Sending labeled inventory when possible
• Providing clear product details in advance

If product details or labeling instructions are incomplete or unclear, we may contact you for clarification before proceeding.

Delays caused by missing or unclear information are the responsibility of the client.