SHIP EASE FULFILLMENT
SHIP EASE
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Fulfillment & Shipping Service Policy

Please read these terms carefully before using our services.

1 Scope of Services

We provide third-party logistics (3PL) services including receiving, storage, packaging, and shipping of client inventory. We act solely as a fulfillment service provider and do not take ownership of client goods.

2 Client Responsibility for Inventory

Clients are fully responsible for:

  • Accuracy of inventory counts provided
  • Product quality and condition before shipment
  • Compliance with all laws and regulations regarding their products

We do not guarantee product quality beyond visible inspection at the time of receiving.

3 Receiving & Inventory Accuracy

Upon receipt of inventory:

  • We perform a basic count and visible inspection
  • Discrepancies must be reported within 48 hours of receiving notification

We are not liable for hidden defects, manufacturer issues, or inaccurate counts provided by the client.

4 Storage Terms

  • Inventory is stored in a shared or dedicated space depending on the plan
  • Storage fees may apply after the agreed period
  • We reserve the right to reorganize storage for operational efficiency

We are not responsible for natural wear over time or packaging degradation due to long-term storage.

5 Order Fulfillment & Accuracy

We fulfill orders based on the information provided by the client. The client is responsible for:

  • Correct product selection details
  • Accurate shipping addresses
  • Order instructions

We are not liable for errors caused by incorrect or incomplete information provided by the client.

6 Shipping & Carriers

We ship using third-party carriers such as:

  • USPS
  • UPS
  • FedEx

Once a package is transferred to the carrier, responsibility shifts to the carrier and delivery times are not guaranteed by us. We are not liable for delays, lost packages, or carrier-related damages.

7 Shipping Labels & Costs

If we purchase shipping labels on behalf of the client:

  • Shipping costs must be prepaid or invoiced
  • Rates may include a service margin

We are not responsible for carrier rate changes or additional shipping surcharges.

8 Return Address & Returns Handling

By default, the return address will be the client's address unless otherwise agreed. If return handling services are requested:

  • Additional fees apply
  • Items will be inspected and reported

We are not responsible for customer return decisions, refunds, or exchanges.

9 Lost, Damaged, or Missing Inventory

We take reasonable care in handling inventory. However, liability is limited to proven negligence by our company. We are not liable for:

  • Carrier-related losses
  • Customer misuse
  • Manufacturer defects
  • Uninsured shipments

Maximum liability (if applicable) may be limited to the cost of the specific item or a capped amount per occurrence.

10 Insurance

Clients are responsible for requesting shipping insurance if needed and insuring high-value inventory. We do not automatically insure all shipments.

11 Prohibited Items

Clients may NOT send:

  • Illegal goods
  • Hazardous materials
  • Weapons
  • Perishable goods (unless approved)
  • Restricted or regulated items

We reserve the right to refuse, dispose of, or return prohibited items at the client's expense.

12 Payment Terms

  • Payment terms are defined in the client agreement
  • Services may be suspended for unpaid balances
  • Late payments may incur fees

We reserve the right to hold inventory until outstanding balances are paid.

13 Limitation of Liability

To the fullest extent permitted by law, our company shall NOT be liable for:

  • Indirect damages
  • Loss of business or revenue
  • Customer dissatisfaction
  • Delays outside our control

Total liability is limited to the amount paid for services related to the affected order.

14 Indemnification

The client agrees to indemnify and hold harmless our company from claims related to product defects, legal violations tied to client products, customer disputes, and regulatory non-compliance.

15 Termination of Service

We reserve the right to terminate services if:

  • Terms are violated
  • Payments are not made
  • Risk to operations is identified

Clients may request termination with notice. Inventory must be removed within a specified timeframe or additional fees may apply.

16 Abandoned Inventory

If inventory is not claimed after termination, we may charge storage fees. After a defined period, inventory may be disposed of or liquidated.

17 Data & Confidentiality

We protect client business information and order data. However, clients are responsible for safeguarding their own systems. We are not liable for third-party data breaches.

18 Force Majeure

We are not responsible for delays or failures caused by natural disasters, carrier disruptions, government actions, or events beyond our control.

19 Agreement Acceptance

By using our services, the client agrees to all terms outlined in this policy.

Returns & Refund Policy

FulfillmentPro will manage return and refund requests according to the product condition and the agreed service level. Returned items must be inspected upon receipt, and refund eligibility will be determined based on damage, shipment error, and client-approved return authorizations.

  • Refunds are issued only after returned goods have been validated and inventory condition confirmed.
  • Return shipping charges may apply based on the selected service plan and carrier agreement.
  • Disputes over damaged goods are reviewed by FulfillmentPro and may require supporting documentation.

Product Responsibility and Damage Handling

Clients are responsible for providing accurate product details and packaging instructions. FulfillmentPro is accountable for safe handling, storage, and order fulfillment once inventory is accepted into the facility.

  • All products must be received with clear SKU data, weight, and packaging requirements.
  • Damage during fulfillment is documented and reported to the client promptly.
  • Claims for damaged product liability are processed under the terms approved during onboarding.

Storage Liability and Service Terms

Storage liability is limited to the terms agreed at onboarding and applies while goods remain in FulfillmentPro custody. Clients must maintain active accounts and comply with inventory declarations to keep storage services valid.

  • FulfillmentPro liability is limited to the declared value of stored inventory unless otherwise agreed.
  • Clients are responsible for updating stock levels, product specifications, and special handling instructions.
  • Service fees may apply for extended storage, inventory audits, and special handling requests.

Shipping Compliance & Prohibited Items

All clients shipping inventory to ShipEase Fulfillment must comply with all local, state, and federal shipping regulations, as well as carrier guidelines established by organizations such as UPS, FedEx, and USPS.

  • ShipEase strictly prohibits the storage or shipment of illegal, hazardous, restricted, or undeclared items, including but not limited to controlled substances, weapons, explosives, flammable materials, and counterfeit goods.
  • All incoming inventory is subject to inspection upon arrival. ShipEase reserves the right to open, inspect, and verify all shipments to ensure compliance with this policy.
  • ShipEase reserves the right to refuse, return, or dispose of any inventory deemed unsafe, illegal, or inconsistent with the declared contents. Clients are fully responsible for the accuracy and legality of all items submitted.
  • Any violation of this policy may result in immediate termination of service and potential reporting to appropriate authorities if required by law.

Onboarding Agreement

By submitting the onboarding request, clients agree to these policies, including returns, damage responsibility, storage liability, and service terms. Acceptance is required before account approval.